SHIPPING AND RETURNS
Shipping Policy
Orders are processed within 1–2 business days.
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We ship to all 50 U.S. states.
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Standard shipping usually takes 3–7 business days.
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Expedited shipping is available for faster delivery.
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You will receive a tracking number once your order ships.
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Please make sure your shipping address is correct. We are not responsible for packages sent to the wrong address.
Online Return & Exchange Policy
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Returns are accepted within 30 days of purchase.
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Items must be unused and in original condition.
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Refunds will be issued to the original payment method once the return is received and approved.
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Customers are responsible for return shipping costs, unless the item was damaged or defective.
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To start a ONLINE return, please hit the "Online Return" Button below.
In-Store Return & Exchange Policy
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Returns are accepted within 90 days of purchase.
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Customer must have a valid receipt.
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Items must be unused and in original condition.
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Refunds will be issued to the original payment method.
Without a valid receipt, Souvenir City holds right to refuse a refund.